As a rule, we deliver your log cabin or a wood fire hot tub in a six-wheeled delivery truck or trailer. It arrives with a forklift so we can unload your log cabin or other product as soon as it reaches your desired location. In order for this to occur, we need sufficient space for the forklift to manoeuvre. If you have questions regarding space required, please contact us on +64 27 318 6008.
It is important that we know there is enough space for the forklift. If this is not the case, manual unloading will be required which will need to be charged extra.
Please be specific about the most convenient spot for us to offload your log cabin. We make every effort to comply. Be aware, though, that, due to the weight of the forklift, we may not always be able to place your cabin exactly where you want it.
You or your designated representative must be on site when the cabin is delivered so you can help with the offloading.
The phone number you place in the contact phone box when ordering your log cabin must be one where we can reach you during working hours before and on the day of the delivery. Our staff will contact you within 48 hours once an order has been placed and paid for. They will contact you again approximately five days before delivery, giving you as accurate a delivery schedule as possible. Your log cabin will not simply arrive unless you have been contacted first.
Our log cabins come packed in a weatherproof packaging. The parts can stored outside for up to 4 weeks before you construct your log cabin.
If you feel that delivery on a smaller vehicle would be more appropriate, please don’t hesitate to contact us. However, as the smaller vehicles are not able to carry a forklift, the driver would require sufficient assistance with unloading the cabin.
If you are concerned about delivery or any other aspect of your log cabin please contact us on: +64 27 318 6008.